Good to Know
Frequently asked questions
Policies, services, pricing, and how to plan your visit to Haven Noire.
Questions Before Your Visit
What types of facials does Haven Noire offer?+
We offer signature relaxing facials, corrective facials (acne, brightening, anti-aging, dermaplaning, microdermabrasion, and hydrodermabrasion), chemical peels, teen facials, men's facials, and couples facials, each customized to your skin type and goals.
How do I know which facial is right for my skin?+
Every facial begins with a skin analysis, and your esthetician tailors the treatment to your skin that day. If you're not sure where to start, browse our full service menu or give us a call and we'll point you to the right facial.
What is dermaplaning and is it safe for sensitive skin?+
Dermaplaning uses a sterile blade to gently remove dead surface cells and fine vellus hair, leaving skin smooth, bright, and makeup-ready. It suits most skin types, including sensitive skin, we assess your skin first to confirm it's a good fit.
What are chemical peels and who are they for?+
Peels use targeted acids to resurface the skin for tone, texture, pigmentation, and fine lines. They're for clients ready for corrective work, and they always require a skin consultation first, they're not a first-visit service. We favor gentle, mandelic-based options for deeper skin tones.
Do I need a consultation before booking a treatment?+
For facials and waxing, no, though a consultation helps us personalize. For chemical peels, yes: a skin consultation is required before your first peel so we can complete a proper analysis.
What skincare products does Haven Noire use?+
We treat with professional lines, Circadia by Dr. Pugliese, Dermalogica, and Skin Script, plus our own handcrafted organic products. You can explore them on our professional skincare page.
How often should I get a facial?+
Most skin does best with a facial about every four weeks to match its natural renewal cycle. Active concerns may call for a shorter series to start; we'll recommend a cadence during your visit.
Does Haven Noire offer waxing services?+
Yes, eyebrow shaping, lip, chin, full face, underarm, arms, legs, bikini, and Brazilian waxing, all performed in a private, hygienic setting with premium wax for sensitive skin.
Can I purchase gift cards for Haven Noire?+
Yes. Gift cards are available in any amount and can be redeemed for any service, product, or package, perfect for birthdays, holidays, Mother's Day, and bridal parties.
Where is Haven Noire located and what are the hours?+
We're at 231 Ruby Ave, Unit E, in downtown Kissimmee, directly across from Lakefront Park. We're open Monday through Saturday, 10 AM to 7 PM, and closed Sunday.
Does Haven Noire offer facials for teens?+
Yes. Our teen facials are designed for younger skin dealing with hormonal breakouts, excess oil, and sensitivity, a judgment-free space to learn healthy skincare habits early.
Can I book Haven Noire for a group spa event or bridal party?+
Absolutely. We host private spa events for bridal showers, birthdays, bachelorette parties, and corporate wellness days for up to 12 guests. Start with a complimentary event consultation.
Policies
What is your cancellation policy?+
Cancel or reschedule at least 24 hours before your appointment for a full deposit refund to your original payment method. Same-day cancellations or no-shows forfeit the deposit and are charged 50% of the scheduled service.
What if I'm running late?+
Arrivals more than 15 minutes late must be rescheduled and require a new deposit, so we can give every guest the full time they deserve.
How do deposits work?+
Deposits secure your reservation. With 24+ hours' notice they're refunded to your original payment method. Same-day cancellations and no-shows forfeit the deposit.
Can I bring guests or children?+
Please don't bring small children or extra guests who aren't receiving services. This keeps the space calm and relaxing for everyone.
Services & Pricing
How much is a consultation?+
Every facial includes a personalized skin analysis at no extra charge, so you always leave with a plan tailored to your skin. Event consultations for private parties of up to 12 guests are complimentary.
What do signature facials cost?+
Signature Facials are $85 for 60 minutes (3 for $210) and $110 for 90 minutes (3 for $285). Each includes a double cleanse, customized skin analysis, tailored products, and a soothing massage.
Do you offer corrective facials?+
Yes, customized options for acne, discoloration, texture, and aging, including Radiance Brightening, Luxe Lift Anti-Aging, Acne Oxygen Rx, Dermaplane + Nano Infusion, Microdermabrasion + Nano Infusion, and Hydrodermabrasion. Corrective Facial (60 min) is $135, or a 3-pack for $360 (save $45).
Do I need a consultation before a chemical peel?+
Yes. All chemical peels require a skin consultation first and are not available to new clients on a first visit, so we can complete a proper skin analysis before treatment. The Lactic Peel is $110 (3-pack $285); the MandeliClear Peel is $175 (2-pack $300, 3-pack $420) and is best performed October-March.
Waxing & Planning Your Visit
How long should my hair be for waxing?+
About a quarter inch, roughly two to three weeks of growth. If hair is too short the wax can't grip it; if it's very long we can trim first. Please avoid shaving between waxes, since it disrupts the cycle and can cause ingrowns.
Is waxing for everyone?+
Yes. Waxing at Haven Noire is for women, men, and teens, brows, lip, underarm, back, legs, and more, in a private, judgment-free setting.
Does it hurt?+
There's brief discomfort, but most clients find it very manageable, and it eases with regular visits as hair grows back finer. We use quality wax and careful technique to keep you comfortable.
Where are you located?+
Haven Noire is in downtown Kissimmee at 231 Ruby Ave, Unit E, directly across from Lakefront Park, welcoming guests from across Osceola and Orange counties, just minutes from the Disney-area resorts.
